FAQ

Common questions, answered.

Can't find what you're looking for? Ask our chat assistant, or reach out directly.

AI Tools

AI Job Scraper
Finding the right job takes time — but with AI Job Scraper, the hard work happens automatically while you focus on what matters. This tool continuously scans multiple job boards, company career pages, and recruitment websites around the clock, looking for opportunities that match your skills and preferences.

To get started, simply upload your resume. The AI uses it to intelligently filter out irrelevant listings and surface only the roles that are a genuine fit for you. When a match is found, you'll receive a real-time notification so you can act fast. Even better, the tool automatically generates a customized, ATS-friendly cover letter tailored to each specific job — highlighting your experience, skills, and qualifications in a way that feels personal, not generic.

AI Job Scraper is perfect for active job seekers who want to apply to more opportunities without spending hours searching or rewriting application documents from scratch. For just ₱99.00 per month, you get a smarter, faster, and more organized way to land your next role.
AI Job Scraper
Finding the right job takes time — but it doesn't have to take all of your time. The AI Job Scraper automatically monitors multiple job boards, company career pages, and recruitment websites around the clock, looking for opportunities that match your skills and preferences.

To get started, simply upload your resume. The AI uses it to filter out irrelevant listings and surface only the roles that are a genuine fit for you. When new matches are found, you'll receive real-time notifications so you can act quickly. And when you're ready to apply, the tool generates a personalized, ATS-friendly cover letter tailored to each specific job — one that highlights your experience, skills, and qualifications in a professional way.

This service is perfect for active job seekers who want to apply faster without sacrificing quality or relevance in their applications. Whether you're exploring opportunities across industries or targeting a specific role, the AI Job Scraper helps you stay organized and ahead of the competition — all for just ₱99.00 per month.
AI Website Builder — 10 Extra Generations
Already used up your free AI website generations for the day? No problem — this add-on gives you 10 extra generations to use whenever you need them.

By default, every account includes 3 free AI Website Builder generations per day. If you're working on multiple projects, experimenting with different designs, or just need a little more room to create, this add-on lets you keep going without waiting for your daily limit to reset.

For a one-time payment of ₱99.00, the 10 extra generations are added directly to your account and are yours to use at your own pace. There's no expiration rush — simply continue building when inspiration strikes.

This is a great option for freelancers, small business owners, or anyone who wants more flexibility while designing their website with AI. Once purchased, your additional generations will appear in your account automatically, ready to use right away.

Getting Started

Do you serve businesses outside the Bicol Region?
Yes — we're based in Albay, Bicol Region, but our license covers the whole Philippines. Local clients get the fastest, most hands-on service, but we work with businesses nationwide.
How do I get a quote?
Use the "Get a Quote" page to pick exactly what you need — hosting, a domain, website design, or IT services — and we'll follow up with pricing. For anything with custom pricing, we'll reach out to scope it properly before sending a number.

Manage IT Services

Manage Service Fee
If your business relies on managed IT services, keeping everything running smoothly involves ongoing coordination, oversight, and support behind the scenes. The Manage Service Fee covers the essential service management costs associated with your managed IT services subscription for a full year.

This fee is designed for businesses and organizations that have an active managed IT services arrangement with us. Rather than dealing with unpredictable, one-off charges, you pay a single annual fee of ₱60,000.00 that keeps your service management in place and uninterrupted throughout the year.

By covering this fee, you ensure continued access to the management layer that supports your IT environment — helping your team stay productive without worrying about administrative gaps or service interruptions.

If you have questions about what this fee covers in relation to your specific managed IT services plan, or if you'd like to review your current arrangement, feel free to reach out to our support team. We're happy to walk you through the details and make sure you're getting the most out of your services.
Manage Service Fee
Having a dedicated team manage your IT infrastructure is essential for keeping your business running smoothly — but it comes with ongoing coordination and administrative responsibilities. Our Manage Service Fee covers the cost of professionally overseeing and administering your managed IT services throughout the year.

For a flat annual fee of ₱60,000.00, this service is ideal for businesses that rely on managed IT support and want a straightforward, predictable way to handle the associated service management costs. Rather than dealing with variable or unexpected charges, you get a single yearly fee that keeps everything organized and consistent.

What you can expect is a structured, well-managed IT service arrangement where the administrative and coordination side of your IT support is handled on your behalf. This gives your team the freedom to focus on your core business activities, knowing that your IT service management is in good hands.

If you have questions about whether this service is the right fit for your organization, feel free to reach out to our support team — we're happy to help.

Microsoft 365 Services

Microsoft 365 Business Basic
Microsoft 365 Business Basic is an affordable, cloud-based productivity plan designed for small to medium-sized businesses with up to 300 users. At ₱6,000.00 per user per year, it gives your team everything they need to communicate, collaborate, and stay productive — without breaking the budget.

With this plan, your team gets access to the web and mobile versions of popular Microsoft apps like Word, Excel, PowerPoint, and Outlook, so they can work from virtually anywhere. You'll also get a custom business email address (like [email protected]), giving your brand a professional touch from day one.

Microsoft Teams is included for chat, calls, and video meetings, keeping your team connected no matter where they are. Each user receives 1 TB of secure cloud storage, plus access to more than 10 additional business apps including Planner, Bookings, and Forms.

The plan also features built-in AI assistance for writing, data analysis, and more, along with automatic spam and malware filtering to help keep your business safe. And if you ever need help, anytime phone and web support is always available.

Pricing & Payments

Are your prices negotiable?
Standard pricing is listed on our Pricing page. For anything custom — a specific project scope, a bundle of services — request a quote and we'll work out the right number together.
Do I need to send a Purchase Order?
If your business requires one, yes — once your quote is approved, we'll ask for a PO before generating the invoice. If you don't use POs, just let us know and we'll proceed directly.
How can I pay?
You can pay online, or by bank deposit — every invoice includes both options with the details you need.

Setup & Onboarding

Setup Fee
Getting started with our service includes a one-time Setup Fee of ₱5,000.00, which covers everything needed to get your account properly configured and ready to use.

This fee is for new customers who are joining us for the first time. It ensures that your account is set up correctly from the very beginning, so you can hit the ground running without any technical headaches.

Think of it as an investment in a smooth, hassle-free start. Rather than figuring things out on your own, our team takes care of the initial configuration and onboarding process on your behalf.

The Setup Fee is charged only once — you won't see it again on future bills. After this is taken care of, you're all set to enjoy the full benefits of your chosen service.

If you have any questions about the setup process or what to expect after signing up, don't hesitate to reach out to our support team. We're happy to walk you through every step.

Support

How do I get help after I am already a customer?
Use our support ticket system, or ask our chat assistant — it can answer most common questions immediately, and hands off to a real person for anything it can't.

Web & Hosting Services

Choosing the Right VPS Location
Selecting the appropriate Virtual Private Server (VPS) location can significantly impact website speed, application performance, and user experience. Bicol Host offers VPS hosting in three strategic regions to serve customers worldwide.

Singapore VPS
Overview: Singapore is the recommended location for customers in the Philippines, Southeast Asia, and Australia. It provides the lowest latency and excellent connectivity for business-critical applications.

Best For

* Business Websites
* ERP Systems
* Microsoft Remote Desktop
* Email Servers
* Web Applications
* eCommerce Stores
* API Servers
* VPN Servers

Features

* NVMe SSD Storage
* Dedicated CPU & RAM
* Full Root Access
* Unlimited Traffic
* IPv4 & IPv6 Support
* DDoS Protection
* 99.9% Uptime
* 24/7 Technical Support

Recommended For

Customers located in:

* Philippines
* Singapore
* Malaysia
* Indonesia
* Thailand
* Australia


Europe VPS

Overview: Europe offers an excellent balance between affordability, performance, and global connectivity. It is ideal for businesses serving Europe, the Middle East, and Africa.

Best For

* Corporate Websites
* SaaS Platforms
* CRM & ERP
* Development Servers
* Backup Servers
* Linux Hosting
* Docker
* Kubernetes
* VPN Services

Features

* Enterprise Hardware
* NVMe Storage
* Dedicated Resources
* High-Speed Network
* Optional Daily Backups
* DDoS Protection
* Full Root Access
* 24/7 Monitoring

Recommended For

Customers located in:

* Europe
* Middle East
* Africa

---

North America VPS

Overview: North America VPS is designed for enterprise-grade workloads requiring exceptional performance and scalability. It is best suited for organizations serving customers in the United States and Canada.

Best For

* AI Applications
* Large Databases
* High-Traffic Websites
* Streaming Platforms
* Gaming Servers
* Cloud Applications
* Enterprise Software
* API Infrastructure

Features

* AMD EPYC / Intel Xeon CPUs
* NVMe SSD Storage
* Dedicated Resources
* Premium Backbone Connectivity
* DDoS Protection
* Full Root Access
* Unlimited Bandwidth
* 24/7 Technical Support

Recommended For

Customers located in:

* United States
* Canada
* Global Enterprise Deployments

---

# VPS Performance Comparison

| Feature | Singapore | Europe | North America |
| ----------------------- | --------- | ------ | ------------- |
| Philippines | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐ |
| Southeast Asia | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐ |
| Middle East | ⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ |
| Europe | ⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ |
| USA & Canada | ⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
| AI Workloads | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
| Enterprise Applications | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
| Price-to-Performance | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ |




Which VPS Should I Choose?

Choose Singapore VPS if you:

* Are located in the Philippines or Southeast Asia.
* Need the lowest latency.
* Host business websites, ERP systems, VoIP services, or remote desktop environments.

Choose Europe VPS if you:

* Serve customers in Europe or the Middle East.
* Need a balance of affordability and performance.
* Host SaaS platforms, corporate applications, or development environments.

Choose North America VPS if you:

* Target customers in the United States or Canada.
* Run AI applications or enterprise workloads.
* Require premium infrastructure and scalability.

---

Bicol Host Recommendation

For most Bicol Host customers, **Singapore VPS** is the recommended choice because it provides the best performance and lowest latency for users in the Philippines and Southeast Asia.

For international deployments:

* **Europe VPS** is the best value for global hosting.
* **North America VPS** is recommended for enterprise applications, AI workloads, and customers targeting the US and Canada.
Domain Name Registration
A domain name is your website's address on the internet — it's what people type to find you online (for example, yourbusiness.com). With our Domain Name Registration service, we handle the entire registration process on your behalf, so you don't have to worry about the technical side of securing your name online.

This service is perfect for anyone launching a new website, rebranding an existing business, or simply wanting to lock in a domain name before someone else does.

For ₱2,500.00 per year, you get a registered domain name billed on an annual basis, keeping your online address active and yours to use. Please note that the exact price may vary slightly depending on the domain extension (such as .com, .net, .ph, or others) that you choose — we'll confirm the final pricing for your preferred extension when we prepare your quote.

If you're not sure which domain extension is right for you, just reach out and we'll be happy to help you find the best fit for your needs.
Domain Watch (Recovery Service)
Have your eye on a domain name that's already taken? Domain Watch is a monitoring service that keeps track of it for you and alerts you the moment it becomes available.

Here's how it works: domain names have expiration dates, and when an owner doesn't renew theirs, that domain opens up for anyone to register — sometimes within just a few hours. Instead of manually checking every day and risking missing that window, our team monitors the domain on your behalf around the clock. As soon as it becomes available, you'll receive an email notification so you can act quickly and secure it before someone else does.

Domain Watch is perfect for anyone who's had their heart set on a specific domain that's currently registered to someone else — whether you're building a brand, launching a business, or simply want the ideal web address for your project.

For ₱2,500.00 per year, you get continuous, automatic monitoring and timely email alerts, giving you the best possible chance of claiming the domain you really want.
Linux Dedicated Email Server
Have your own private email server, fully set up and managed for you — no shared hosting, no third-party providers involved.

With the Linux Dedicated Email Server service, we deploy, configure, and manage a secure, Linux-based email environment built exclusively for your business or organization. You get complete control over your own mail infrastructure, meaning your emails stay private, reliable, and professional without depending on outside platforms like free or shared email hosts.

This service is ideal for businesses, organizations, or teams that need a dependable, self-contained email setup — especially those with privacy concerns, high email volumes, or specific configuration requirements that shared solutions can't accommodate.

Here's what you get:
- A fully dedicated email server set up and configured for you
- A secure, Linux-based environment built for professional use
- Complete control over your mail infrastructure
- Ongoing management to keep things running smoothly

The service is available at ₱12,000.00 per year, making it a straightforward, cost-effective solution for organizations ready to take ownership of their email communications.
VPS
A Virtual Private Server (VPS) gives your business its own dedicated slice of a powerful server — so you get reliable performance without sharing resources with other users. Think of it as having your own private server environment at a fraction of the cost of physical hardware.

Our VPS is a great fit for businesses running websites, web applications, databases, development environments, game servers, or any workload that demands consistent uptime and speed. With full root/administrator access, you have complete control over your server environment.

Each plan comes packed with 8 dedicated CPU cores, 24 GB of RAM, 200 GB of fast NVMe SSD storage, a 3 Gbps port speed, and unlimited data transfer — everything you need to keep your operations running smoothly. And if you ever run into issues, our technical support team is available 24/7 to help.

Plans are priced at ₱2,999.00 per month.

Please note that availability can be limited due to supplier inventory. We recommend placing your order early to secure your preferred setup.
Website Design — Basic
If you need a professional online presence without a big budget or a long wait, Website Design — Basic is a great starting point. For ₱720.00 per year, you get a clean, well-built website created from a proven template — which means faster turnaround and lower cost compared to a fully custom design.

Your site will include up to three pages, typically a Home page, an About page, and a Contact page — everything most small businesses need to make a strong first impression. It's also fully mobile-friendly, so it looks great whether visitors are browsing on a phone, tablet, or desktop.

This service is ideal for business owners who want to get online quickly and professionally, without the need for a unique custom design. If you simply need a solid, reliable website that represents your business well, this package covers exactly that.

Once you place your order, our team will handle the setup using a carefully selected template suited to your business type. It's a straightforward, affordable way to establish your presence on the web.
Website Design — Custom
If your project needs more than a standard website can offer, our Custom Website Design service is built for exactly that. Whether you're looking to launch an online store, set up a booking or reservation system, or build something with complex functionality that a template simply can't handle, we'll create a solution tailored specifically to your needs.

This service is ideal for businesses and individuals who have unique requirements — think custom integrations, specialized features, or a vision that goes beyond what an off-the-shelf design can deliver.

Because every custom project is different, there's no fixed price. Instead, we work with you directly to understand the full scope of what you need and provide a personalized quote from there. It's a collaborative process, so you'll never be left guessing about what's included.

To get started, simply request a quote and we'll set up a conversation to talk through your goals, explore your options, and map out a plan that fits your project — and your budget.
Website Design — Standard
If your business needs a website that truly reflects your brand — not just a generic template dressed up with your logo — our Website Design Standard package is built for you.

For a one-time fee of ₱1,420.00, you'll get a fully custom-designed website created specifically around your business. That means your site won't look like anyone else's, because it's designed from the ground up with you in mind.

The package covers up to 8 pages, giving you plenty of space to showcase everything that matters — whether that's dedicated service pages, a portfolio or gallery, team information, or more in-depth content about what you offer. And since it's fully mobile-friendly, your visitors will have a great experience no matter what device they're using.

This tier is ideal for businesses that have outgrown a basic one-page setup and want a more complete online presence — one that actually does their brand justice. If a cookie-cutter layout just isn't going to cut it, this is a great fit.

Web Hosting & Domains

Can you register a domain for me even if I'm not hosting with you?
Yes, domain registration and hosting are separate services — you're welcome to use either on its own.
What happens if I want to switch hosting providers to you?
Talk to us first — migrations vary depending on what you're moving from, and we'll walk you through what's involved before anything changes.
What is "Domain Watch"?
If the domain you want is already taken, we'll monitor it for you and notify you the moment it becomes available — so you're not the one checking back every day, hoping to catch it first.

Website Design

Can I update the website myself after it is built?
Depends on how it's built — ask us about this before your project starts, since it affects which approach makes sense for you.
What is the difference between your website design tiers?
Basic is a template-based site (1–3 pages) for a fast, affordable online presence. Standard is a fully custom design (up to 8 pages) built around your brand specifically. Custom is for anything beyond that — online stores, bookings, or features a template can't handle — priced individually after we scope it with you.
Get a quote →
Chat with us
Hi 👋 Ask us about managed IT or automation pricing.